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FAQ's

Frequently Asked Questions

If you have a technical support enquiry regarding your Lloyd Instruments' test system that is not covered by the FAQ's below, please go to the Technical Support Enquiry Form

1. How do I clear the RAM on my Lloyd Instruments' test machine
2. My computer uses Windows® NT / XP / 2000. What software can I use to control my Lloyd Instruments' test machine?
3. What modifications are required to use NEXYGEN™ MT software with my Lloyd Instruments test machine?
4. What computer do I need to use to run NEXYGEN™ MT software?
5. My test machine has power, but the LCD display is blank or is displaying a series of strange characters. What should I do?
6. The crosshead of my LR Series test machine has reached the top magnetic stop and the yellow safe line button will not go out. What should I do?
7. Why does my NEXYGEN™ MT test stop when the load reaches 100N?
8. How can I perform a batch of 5 tests and easily print out a batch report?
9. Why does my computer give communication errors seconds after starting the NEXYGEN software console?
(Does not apply to all computer operating systems eg NT)
10. My Plus Series machine displays an error message “Error condition, Safety overload” when driving down or when the machine returns, how can I avoid this?
11. Is our material test machine and software still supported?
12. We are experiencing problems while trying to install NEXYGEN software on Windows 2000 or XP, what can we do?
13. We get an error message such as: "Error installing iKernel.exe (0xa00)", what could be the problem and how do we resolve this?
14. We have a batch file that has become corrupted so can no longer open it.  Is it possible to retrieve any data from such a file?
15. Is it possible to simply automate some of the operations in NEXYGEN software?
16. We cannot get the NEXYGEN software to communicate with the Material test machine, what could be wrong?
17. What can we do if the computer that we are connecting with NEXYGEN does not have a Serial COM port or communication issues have arisen when using a computer with an integrated COM port?
18. Can I use a USB port to connect my test machine to the computer?
 
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